FAQs

 

What types of products do you offer?

Yoruba-Sabor specializes in a curated selection of unique and artistic homeware. Our product range includes beautifully designed ceramic mugs and vibrant spiral notebooks, which are crafted to inspire creativity and enhance everyday rituals.

How can I ensure the quality of your products?

We prioritize quality craftsmanship in all our offerings. Each item is carefully selected for its aesthetic appeal and functional design, ensuring that our customers receive products that not only look good but also perform well in daily use.

What is your return policy?

We have a 14-day return policy. Customers may request a return within 14 days of receiving their item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

How long does shipping take?

Shipping times vary based on the destination and shipping method selected. Generally, domestic shipping within the continental United States takes 1-5 business days, while international shipping may take 5-7 business days or longer, depending on customs processing and local postal services.

Do you offer tracking for shipments?

Yes, we provide tracking information for all shipments. Customers will receive updates via email, allowing them to monitor their orders in real-time, which enhances transparency and reduces anxiety regarding delivery.

Can I exchange an item?

Exchanges can be facilitated by returning the original item and making a separate purchase for the desired item. This process ensures that you receive the correct product without delays.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly, ensuring customer satisfaction.

Are there any non-returnable items?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for sale items or gift cards. If you have questions about a specific item, please reach out to us.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment options. This flexibility allows customers to choose the method that best suits their needs.